Welcome, collectors of the macabre and enthusiasts of the eerie, to Other Sale Store! By accessing our website at halloween-supplies.com, you agree to abide by these Terms and Conditions. Our store specialises in spine-chilling merchandise for horror aficionados, offering everything from accessories and animated props to body parts and candles. We’ve crafted these terms to ensure a transparent and frightfully good experience for all our customers. Please read them carefully before making a purchase.
1. User Obligations and Responsibilities
As a user of our website, you agree to:
- Provide accurate and complete information when placing orders or contacting support.
- Use the site only for lawful purposes and not engage in any fraudulent activities.
- Respect our intellectual property and not copy or distribute content without permission.
- Be responsible for maintaining the confidentiality of your account details, if applicable.
- Ensure that you are of legal age to make purchases in your jurisdiction (typically 18 years or older).
Failure to comply may result in the termination of your access or orders. We reserve the right to refuse service to anyone who violates these terms.
2. Product and Service Description
Other Sale Store offers a wide range of horror-themed products, including but not limited to:
- Accessories (e.g., bags, wallets, button-up shirts)
- Air Fresheners and Bath & Body Works – Halloween items
- Animals & Creatures props and animated Halloween decorations
- Body Parts and Butcher’s Shop items
- Candles & Candlesticks, Clocks, and Christmas Decorations
- Clothing and Clown-themed merchandise
All products are described as accurately as possible, but due to the nature of horror items, colours and details may vary slightly. We strive to deliver high-quality, eerie goods that meet your expectations. If you have questions about a product, contact us at [email protected] before purchasing.
Note: Some items, such as opened Bath & Body Works products or used silicone masks, cannot be returned for hygiene reasons. Please refer to our returns policy for details.
3. Order and Payment Terms
When you place an order on our website, you agree to the following:
- Order Processing: Orders are processed within 1-2 business days by our dedicated team. You will receive a confirmation email once your order is placed.
- Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are secure, and we do not store your payment information.
- Shipping:
- Standard Shipping: £12.95 via DHL or FedEx, delivered within 10-15 business days after shipping.
- Free Shipping: Available for orders over £50 via EMS, delivered within 15-25 business days after shipping.
- Cancellations: Orders can be cancelled within 24 hours of placement by emailing us. After that, orders may be in processing and cannot be cancelled.
Prices are listed in GBP and include applicable taxes. If an item is out of stock, we will notify you and offer a refund or alternative.
4. Intellectual Property
All content on this website, including text, images, logos, and product designs, is the property of Other Sale Store or our licensors. You may not reproduce, distribute, or use any content without our express written permission. Unauthorised use may result in legal action. We respect the rights of creators and expect our customers to do the same.
5. Liability Limitations
Other Sale Store strives to provide a seamless and enjoyable shopping experience, but we cannot be held liable for:
- Delays or failures in delivery due to carrier issues or unforeseen circumstances (e.g., weather, customs).
- Minor variations in product appearance or functionality that do not affect use.
- Indirect damages, such as loss of profits or emotional distress, arising from product use.
- Issues related to misuse of products or failure to follow care instructions.
Our total liability for any claim shall not exceed the purchase price of the product in question. This does not affect your statutory rights as a consumer.
6. Returns, Refunds, and Exchanges
We want you to be thrilled with your purchase, but if something isn’t right, here’s our policy:
- Return Window: Returns and exchanges are accepted within 15 days of receiving your order. The product must be unused, in original packaging, and undamaged.
- Non-Returnable Items: For safety and hygiene, the following cannot be returned:
- Opened or used Bath & Body Works – Halloween products
- Used silicone masks from Accessories
- Used Body Parts props
- Electrically damaged Animated Halloween Props
- Opened Candles & Candlesticks
- Return Process:
- Contact us at [email protected] within 15 days with your order number and reason.
- We’ll provide a Return Authorization Number and instructions.
- Ship the item to: Other Sale Store, 44 Union St, Plymouth, GB PL2N 8QA, United Kingdom, using a tracked service.
- Refunds: Issued to the original payment method within 5-7 business days after we receive and inspect the return. Original shipping costs are non-refundable, and return shipping is your responsibility unless the error was ours.
- Exchanges: Follow the same process as returns. If the new item costs more, we’ll invoice the difference; if less, we’ll refund it.
For damaged or incorrect items, contact us immediately with photos, and we’ll arrange a replacement or refund at no extra cost.
7. General Provisions
These Terms and Conditions are governed by the laws of the United Kingdom. If any part is found invalid, the remainder remains in effect. We may update these terms periodically; changes will be posted on this page. By continuing to use our site, you accept the updated terms.
8. Contact Information
If you have questions about these Terms and Conditions, our products, or your order, reach out to our support coven:
- Email: [email protected]
- Address: Other Sale Store, 44 Union St, Plymouth, GB PL2N 8QA, United Kingdom
We’re here to help ensure your experience is frighteningly good—in all the right ways!