Greetings, horror aficionados and collectors of the macabre! At Other Sale Store, we understand that sometimes even the most carefully selected terror might not be the perfect fit for your haunted collection. While we strive to send shivers down your spine with our products, we never want to disappoint. That’s why we’ve crafted a returns policy that’s as straightforward as a ghost’s path through a misty graveyard.

Our Return Promise

We accept returns and exchanges within 15 days of you receiving your items. The product must be in its original condition—unused, undamaged, and with all original packaging intact. Think of it as reversing a haunting: everything should be exactly as it was when it first appeared.

Important Note: Due to the nature of certain horror items, some products cannot be returned for hygiene and safety reasons. These include:
  • Bath & Body Works – Halloween products (opened or used)
  • Any opened or used silicone masks from our Accessories collection
  • Used Body Parts props
  • Electrically damaged Animated Halloween Props
  • Opened Candles & Candlesticks

The Return Ritual: Step-by-Step Process

Step 1: Contact Our Support Coven

Within 15 days of receiving your order, email our support team at [email protected] with:

  • Your order number
  • The item(s) you wish to return or exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Receive Your Return Authorization

We’ll respond within 24-48 hours (excluding weekends) with a Return Authorization Number and shipping instructions. Don’t send anything back without this number—it might get lost in the void!

Step 3: Package Your Items Securely

Pack the items in their original packaging, include all accessories and documentation, and seal the box as tightly as a vampire’s coffin. Include a copy of your order confirmation or the Return Authorization Number inside the package.

Step 4: Send to Our Lair

Ship your return to:

Other Sale Store
44 Union St
Plymouth, GB PL2N 8QA
United Kingdom

We recommend using a tracked shipping service—you wouldn’t want your return to vanish into the mist!

Refund Information

Once we receive and inspect your returned items:

  • Refund Processing Time: 5-7 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Exchange Process

Prefer a different item from our terrifying collection? Exchanges follow the same process as returns. Once we receive your return, we’ll ship your new item using your preferred shipping method. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Damaged or Incorrect Items

If your items arrived damaged or incorrect, contact us immediately at [email protected] with photos of the damage or incorrect items. We’ll arrange a replacement or refund faster than a ghost can say “Boo!”—with us covering all shipping costs.

Return Request Template

Subject: Return Request – Order #[Your Order Number]
Dear Other Sale Store Support Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return: [List item names and quantities] Reason for Return: [Please specify – wrong size, changed mind, damaged, etc.] Preferred Resolution: [Refund / Exchange for (specific product)]
Please send me the Return Authorization Number and shipping instructions.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – optional]

International Returns

Since we serve horror enthusiasts globally (excluding some Asian countries and remote areas), international returns are accepted. However, customers are responsible for all return shipping costs and any customs fees. We recommend declaring the package as “Returned Goods” to potentially reduce customs charges.

Final Warning: Returns received after 15 days of delivery, without original packaging, or showing signs of use (where applicable) cannot be accepted. Items from our non-returnable list will be sent back to you at your expense.

Questions about our returns policy? Contact our support team at [email protected]. We’re here to help ensure your experience with Other Sale Store is frighteningly good—in all the right ways!

Remember: The screams fade, but our commitment to your satisfaction echoes eternally.